Legal
Privacy Policy
Last updated: 3 August 2026
ROH South Africa (“ROH”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This policy explains what we collect, why we collect it, and the choices you have — in line with the Protection of Personal Information Act, 2013 (POPIA).
1. Who we are
ROH is a scalp and hair care brand distributed in South Africa. For the purposes of POPIA, the responsible party for personal information processed through this website is ROH South Africa. You can reach us using the details in the “Contact us” section below.
2. Information we collect
We only collect information that we need to operate this website and respond to you:
- Information you give us — such as your name and email address when you subscribe to our newsletter or contact us.
- Information collected automatically — such as your device type, browser, approximate location and how you use the site, gathered through cookies and similar technologies. See our Cookies Policy for detail.
We do not sell products directly through this website. Purchases are made through our stockists and retail partners, who process their own customer information under their own privacy policies.
3. How we use your information
- To send you newsletters, product news and offers you have asked to receive.
- To respond to your enquiries and provide customer support.
- To operate, maintain, secure and improve the website.
- To comply with our legal obligations.
4. Our lawful basis
We process your personal information where you have given consent (for example, newsletter sign-up), where it is necessary for our legitimate interests in running the site, or where we are required to by law. You may withdraw consent at any time.
5. Sharing your information
We do not sell your personal information. We may share it with trusted service providers who help us run the website and communications (such as hosting and email providers), and with authorities where required by law. Any provider acting on our behalf is required to keep your information secure and use it only for the purposes we specify.
6. International transfers
Some of our service providers may store or process information outside South Africa. Where this happens, we take reasonable steps to ensure your information receives a level of protection consistent with POPIA.
7. Retention
We keep personal information only for as long as necessary for the purposes set out in this policy, or as required by law. When it is no longer needed, we securely delete or anonymise it.
8. Security
We take appropriate, reasonable technical and organisational measures to protect your personal information against loss, unauthorised access and misuse. No method of transmission over the internet is completely secure, but we work to protect your information at all times.
9. Your rights
Under POPIA you have the right to:
- Ask what personal information we hold about you and request access to it.
- Ask us to correct or delete information that is inaccurate or no longer needed.
- Object to processing and withdraw consent to marketing.
- Lodge a complaint with the Information Regulator (South Africa).
To exercise any of these rights, contact us using the details below.
10. Children
This website is not directed at children under 18, and we do not knowingly collect their personal information without the consent of a parent or guardian.
11. Changes to this policy
We may update this policy from time to time. The “last updated” date above shows when it was last revised. Please check back periodically.
12. Contact us
For any privacy question or request, email us at hello@rohhair.co.za.